Buying and selling policy

Our journey with customers begins from your registration in our store until your order arrives. We always strive to satisfy our valued customers.

Our dealings with clients are based on clarity.

Order and Cancellation Policy:

If you order from the store, the work team will prepare your order. As long as your order is under review, we have the right to cancel it if it is not available or sold out, and the full amount paid will be refunded to you.

If you place an order and then decide to cancel it before it is delivered to the shipping company, the order will be cancelled and your money will be fully refunded.

If the cancellation occurs after sending the order, you will bear the shipping costs, which are:

• Red Box: 14 riyals
• Aramex: 27.6 SAR
• SMSA: 25 riyals
• Our special representative: 30 riyals

All orders are subject to acceptance and we reserve the right to refuse or cancel an order for any reason, including:

• inaccuracy
• Or there are errors in the product
• Or in pricing information
• Or we are unable to obtain permission to confirm the order when choosing cash on delivery.

Product Policy:

• There may be a slight difference in the design of the outer packaging or carton of the product received by the customer and the image of its display on our website due to the release of a newer design for the outer packaging or carton of the product by the manufacturer. However, this does not mean a difference in the content of the product. We always strive to update and renew the images of the product display periodically.

We do our best to ensure that all details on the website are accurate.

However, we may from time to time discover an error in the pricing of products.

If we discover an error in the price of a product listed in your order, we will notify you as soon as possible.

We will not be obligated to accept or fulfill an order for a product advertised at an incorrect price and reserve the right to cancel such an order that has already been accepted.

Or who is on his way to you,

If you order a product with the wrong price

We will email or call you to inform you that we have not accepted your order or that your order has been cancelled.

If you have already paid for the product, we will refund the full amount as soon as possible.

If the products are returned while en route to you, we will process the refund to you once we receive the products.